GENERAL TERMS AND CONDITIONS OF SALE
Size guide (European sizes)
XS: 34
S: 36
M: 38
L: 40
XL: 42
XXL: 44
The following provisions establish the general conditions of sale of the products presented by the company KMS on its website Indoshop.fr. KMS / INDOCHINE invites you to read the following clauses carefully. KMS / INDOCHINE specifies that it is not possible to buy a product without accepting the conditions as mentioned below.
ARTICLE 1 – Purpose
The present contract defines the rights and obligations of KMS and the consumer in the context of the sale of goods presented by KMS / INDOCHINE on its commercial website (Indoshop.fr). The general terms and conditions of sale constitute the entirety of the rights and obligations of the parties, and no other conditions may be incorporated into them. As this is an electronic contract, KMS intends to identify itself to the consumer.
Email: merch@indo.fr
VAT: FR 16 408 374 528
ARTICLE 2 – Contractual documents
The present contract is formed by its general conditions of sale and by decreasing order of legal value, the order form.
ARTICLE 3 – Applicable law and jurisdiction
The present conditions are subject to French law. The competent court in the event of a dispute shall be that of the defendant’s place of residence or, at the plaintiff’s option, the place of actual delivery of the product. This site does not give any guarantee of conformity with local legislation, as soon as you access the site from other countries.
ARTICLE 4 – Characteristics of the goods and services offered
The consumer has the possibility to place his order only on Indoshop.fr. The order can only be registered on the site if the consumer has identified himself/herself by login/password, which are strictly personal and delivered by email upon registration.
The company KMS informs the consumer of all the essential characteristics of the articles presented. These characteristics appear in the photograph illustrating the product.
KMS / INDOCHINE invites the consumer to read these characteristics carefully. These characteristics concern the sizes/models/dimensions, quantities, colors, and components of the goods. Unless otherwise specified, KMS does not limit the articles geographically.
For some items, the offer is made for a specific period of time or according to limited stocks, the consumer should pay attention to the limit of validity of the offer in time. The consumer is aware that the goods will be delivered by French postal service (La Poste). The consumer acknowledges that the photograph representing the product on this website is only indicative. Alterations may indeed appear due to the processing of the photo.
ARTICLE 5 – Commitment
When the consumer validates his order he is then irrevocably bound, his acceptance cannot be questioned except in application of article 9.
ARTICLE 6 – Prices
The prices are indicated in euros (€) including all taxes. These prices do not include a fixed contribution to the processing costs (postage, packaging and preparation of the package according to the amounts in force). They take into account the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the products.
However, the prices cannot be modified once the customer’s order has been validated. The prices indicated on the site are guaranteed for the duration of the online availability. If the delivery takes place outside the territory of the European Union, customs taxes and related formalities remain the exclusive responsibility of the consumer. The consumer undertakes to check the conformity of the delivery with the country of delivery.
ARTICLE 7 – Order Confirmation
To ensure the consumer’s willingness to pay, the company KMS via FUTURLOG / MPO undertakes to confirm any order. This confirmation will include the goods ordered, their price, the method of payment and the delivery terms by e-mail at the latest upon delivery. The consumer has the possibility to modify his shopping cart before the final validation, this step finalizes the sale. The company KMS via FUTURLOG / MPO, undertakes to deliver the orders received on the merchant site only within the limits of available stocks of products.
ARTICLE 8 – Proof
These order confirmations will be archived at the KMS company and will be considered as proof of the nature of the agreement and its date within the meaning of the law of 13/03/2000.
ARTICLE 9 – Withdrawal period / Refund and exchange
The consumer has a limited time of 14 days to retract from the receipt of the products, no justification will be requested. The products must be returned without having been used or worn, complete with accessories if necessary. The consumer must attach the order number to the request and specify the reason for the return. The shipping costs for the return of an item are at the expense of the consumer.
The refund takes into account the price of the product at the time of the customer’s purchase. If the consumer exercises his/her right of withdrawal and requests a refund, the company KMS via FUTURLOG / MPO undertakes to refund the amount paid within a maximum of 30 days after receipt and verification of the returned product. The consumer may also choose to exchange the product if it is still available. All complaints must be addressed to merch@indo.fr.
Return address:
MPO for Indoshop
6228 Boulevard de l’Europe
53700 Villaines la Juhel
ARTICLE 10 – Delivery and shipping costs
KMS / INDOCHINE, via FUTURLOG / MPO, undertakes to deliver the ordered products within 30 days of the order. If the product is unavailable, the customer will be informed as soon as possible and may cancel the order. The consumer may then request a refund. Posters and clothing are sent separately. The products are delivered to the address indicated by the consumer on the order form. All complaints should be addressed to merch@indo.fr.
The consumer shall check the general appearance of the packaging of the product delivered; in the event of damage, he/she undertakes to report it on the order form. He shall inform FUTURLOG / MPO within 3 days. In the event of non-conformity of the goods delivered, KMS (via FUTURLOG / MPO) undertakes to exchange the product (if the article is available) or to refund the consumer. Postage costs are charged for all items. In the event of an exchange, the shipping costs will be re-invoiced.
ARTICLE 11 – Payment
For each product sold, the consumer has the following payment option :
– Immediate payment by credit card (Carte Bleue, Visa and Eurocard/Mastercard). The consumer’s account will be debited when the order is placed. The consumer certifies that he/she has the necessary authorisation to make the payment. The payment order may be revoked in the event of fraudulent use of the bank card, in accordance with the agreement concluded between the consumer and his/her bank.
ARTICLE 12 – Personal information
For the proper processing of the order, the personal data collected will be subject to computer processing, the consumer acknowledges having knowledge thereof. The consumer is guaranteed on this website the confidentiality of the information communicated. In accordance with Articles 27 & 34 of Law No. 78-17 of 6 January 1978, Informatique et Libertés (relating to computers, files and public freedoms), the consumer has a right to access, modify, rectify and delete data concerning him. This computer processing has been declared to the CNIL, under the following number 1499872.
ARTICLE 13 – Technical security
The companies SOGENACTIF/ATOS use encryption means to secure transactions, these means have been specifically authorised in accordance with the legislation in force.
ARTICLE 14 – Dispute resolution
In certain cases such as non-payment, wrong address or other problem on the customer’s account, the company KMS reserves the right to block the order while waiting for a solution. In the event of a dispute arising from the present contractual relationship, the parties undertake to seek an amicable solution before any legal action is taken. The parties agree that any dispute arising from the present contract falls under the exclusive jurisdiction of the courts of the city of Paris (France).
KMS/INDOCHINE reserves the right to adapt or modify the present GTC at any time. Any new T&Cs will, if necessary, be brought to the customer’s attention by online modification, and will be applicable only to sales made after the modification.
The present general terms and conditions of sale are applicable on 9 December 2021.